Privacy Policy

1) Information We Collect

We may collect the following categories of information:

• Account & Order Information: name, email, phone, billing/shipping address, order contents, order history, and support communications.
• Payment Information: payments are processed by third-party payment processors; we do not store full payment card details on our servers.
• Contact Forms & Messages: information you submit when you contact us (name, email, message content, and attachments if provided).
• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, timestamps, approximate location (derived from IP), and referral/UTM data.
• Cookies & Similar Technologies: used for site functionality, security, analytics, and affiliate attribution (see Section 5).
• Comments (if enabled): content of comments and related metadata (e.g., IP address and browser user-agent) for spam prevention.

2) How We Use Information

• Operate and maintain the website, accounts, and checkout.
• Process orders, provide shipping updates, handle returns/refund issues (when applicable), and provide customer support.
• Prevent fraud, abuse, chargeback risk, and security incidents.
• Improve site performance, usability, and product experience.
• Send transactional communications (order confirmations, account alerts, support replies).
• Send marketing communications only where permitted by law or with your consent (opt out anytime).
• Comply with legal obligations and enforce our policies.

3) Legal Bases (GDPR/UK GDPR)

If you are located in the EEA/UK, we rely on the following legal bases as applicable:

• Contract: to fulfill orders, provide accounts, and deliver requested services.
• Consent: for certain marketing communications and non-essential cookies where required.
• Legitimate Interests: fraud prevention, site security, analytics, and business operations (balanced against your rights).
• Legal Obligation: tax, accounting, and compliance recordkeeping.

4) Cookies & Similar Technologies

We use cookies and similar technologies to keep the site secure, remember preferences, maintain sessions, measure performance, and support referral attribution.

• Essential Cookies: login/session, security, and site functionality.
• Preferences: display preferences and saved settings.
• Analytics (if enabled): tools that help us understand site traffic and performance.
• Affiliate Tracking: we may use SliceWP to attribute referrals and credit affiliates. This may set a cookie on your device to track referral source and attribution windows.

You can manage cookies through your browser settings. Disabling essential cookies may affect site functionality.

5) Who We Share Your Data With

We may share information with:

• Service Providers: hosting, email, security, analytics, payment processors, shipping/fulfillment providers, and customer support tools (as needed to operate).
• Payment Processors: payment data is handled by the processor under their terms and security standards.
• Legal & Compliance: when required by law, subpoena, lawful request, or to protect rights, safety, and security.

6) Payments & Commerce

If you place an order, payments are processed by a third-party payment processor. We do not store full card numbers or CVV codes. The processor may collect and process payment-related information under their own privacy policies.

7) Data Retention

• Orders: retained for tax/accounting and operational requirements as required by law.
• Accounts: retained while your account is active and as needed for legitimate business purposes.
• Support messages: retained to provide help, maintain records, and prevent abuse/fraud.
• Comments (if enabled): may be retained indefinitely for moderation continuity.

8) Your Rights

Depending on your location, you may have rights to access, correct, delete, or request portability of your personal information, and to object or restrict certain processing.

• EEA/UK: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
• California (CCPA/CPRA): rights to know, delete, correct, and opt out of certain "sale" or "sharing" (as defined by law). We do not knowingly sell personal information.

To submit a request, contact cs@alpha-peptides.com. We may need to verify your identity before completing a request.

9) International Data Transfers

We are based in the United States. If you access the site from outside the U.S., your information may be transferred to and processed in the U.S. We use safeguards where required by law.

10) Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

11) Children's Privacy

Our website is not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us to request deletion.

12) Email Communications & Marketing

We may send transactional emails related to orders, accounts, and support. Marketing emails are sent only where permitted by law or with your consent. You may unsubscribe at any time through the link in the email.

13) Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version on this page and update the effective date. Continued use of the site after changes indicates acceptance of the updated policy.